Privacy Policy - Flat Clearance Chessington

At Flat Clearance Chessington, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect various types of information to provide and enhance our services:

Personal Identification Information: Such as your name, email address, phone number, and other contact details.
Transactional Information: Details about the services you avail, including purchase history and payment information.
Technical Data: IP address, browser type, operating system, and browsing behavior on our website.
Usage Data: Information on how you use our services, including preferences and interactions.
Marketing and Communications Data: Preferences in receiving marketing materials and communications from us.

How We Use Your Information

We utilize the collected data for various purposes to improve our offerings and provide a better user experience:

Service Delivery: To provide and maintain our services, ensuring they meet your needs.
Personalization: To customize your experience based on your preferences and past interactions.
Communication: To send you updates, promotional materials, and transactional messages.
Improvement of Services: To understand how our services are used and how they can be enhanced.
Compliance: To comply with legal obligations and protect our rights.

Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds:

Consent: When you provide explicit consent for specific data processing activities.
Contractual Necessity: To fulfill our contractual responsibilities to you.
Legal Obligations: To comply with applicable laws and regulations.
Legitimate Interests: To pursue our legitimate business interests, provided they do not override your rights.

Data Sharing and Disclosure

We respect your privacy and are committed to ensuring that your information is secure. We may share your data under the following circumstances:

Service Providers: Trusted third-party vendors who assist in operating our business and servicing you.
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Protection of Rights: To protect against legal liability or enforce our terms and conditions.

Your Rights and Choices

You have several rights regarding your personal information:

Access: You can request access to the personal data we hold about you.
Rectification: You can request correction of any inaccurate or incomplete data.
Erasure: You can request deletion of your personal information under certain conditions.
Restriction of Processing: You can request limitations on how we process your data.
Data Portability: You can request to receive your data in a structured, commonly used format.
Objection: You can object to the processing of your data for certain purposes, such as direct marketing.

Exercising Your Rights

To exercise any of the rights mentioned above, please contact us through the appropriate channels provided on our website. We will respond to your request within the legal timeframe.

Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data.
Regular security assessments and audits.
Access controls to limit data exposure.
Secure storage solutions.
Employee training on data protection practices.

Despite our efforts, no security system is impenetrable. We cannot guarantee complete security, but we strive to protect your data effectively.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria for data retention include:

The duration of your relationship with us.
Compliance with legal obligations.
Resolution of disputes.
Enforcement of our agreements.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze usage patterns. Cookies help us:

Remember your preferences and settings.
Understand how you interact with our website.
Improve the functionality and performance of our services.
Provide personalized content and advertisements.

You can manage your cookie preferences through your browser settings, but please note that disabling certain cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

International Data Transfers

Your personal information may be transferred to and maintained on servers located outside your country of residence. We ensure that such transfers comply with applicable data protection laws and maintain adequate levels of security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and the updated policy will be effective immediately upon posting.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please refer to our website for further information.